Please select one of the topics below or scroll down to read all:
Shipping
How do I ship my old gold jewelry to you?
- First complete
the GoldFellow® Get Started form. Within minutes, you'll be able
to print a pre-paid FedEx® air bill, a packing slip and gold jewelry
shipping instructions telling you where to sell gold.
- Then, simply place your items and packing slip inside any envelope or
sealable-type plastic bag and seal it to prevent small items from becoming lost.
- Take your package to FedEx Kinko's® or any other FedEx®
shipping location. Locate your nearest FedEx®
location.
- Place the envelope or bag containing your gold jewelry items and completed
packing slip inside a FedEx® envelope. FedEx® envelopes
are available at all FedEx® locations.
- Affix the FedEx® air bill to the FedEx®
shipping envelope and hand it to the shipping clerk or drop it in the FedEx®
pick-up bin.
Does it cost me anything to send you my gold jewelry?
All FedEx® Express Saver shipping charges are paid by GoldFellow®
if we issue the shipping label. If you're in a hurry to receive your cash for gold,
FedEx® Standard Overnight shipping is available and charges will
be deducted from your cash settlement.
I'm not in a hurry. Can you send me everything I need by mail?
Of course we can. Just select, "Mail me a FREE GoldFellow® Track-Pak,"
on the GoldFellow® Get Started form. We'll mail you everything you
need to ship us your scrap and unwanted gold jewelry.
What if I'm not ready to send my jewelry right now?
You're under no obligation. If you decide not to send your old jewelry right away,
your FedEx® air bill is good for 10 days. So, feel free to keep searching
through your home for more unwanted scrap gold, silver and platinum.
How Can I Track My Package?
The fastest way to track your FedEx® package is to type the FedEx®
tracking number into the Google search bar.
How will I know if GoldFellow® received my gold jewelry package?
If you shipped your gold to GoldFellow® via our FedEx®
service, you will receive an email when your package has arrived. You can always
track your package by logging
into your GoldView™ account - or - by typing your FedEx®
tracking number into the Google search bar.
Can I send my scrap gold by mail or another carrier?
Yes. Simply complete the GoldFellow® Get Started form and click the
"Print a Track-Pak" button. Then, select the "Ship it Myself"
option under shipping choices. Once you select your cash for gold payment option
and submit, you will be able to print a packing slip, generic shipping label and
instructions from your computer. If you choose to use the U.S. Postal Service, UPS,
DHL or other courier, we strongly recommend you insure your gold jewelry package
for its full value and arrange for tracking. GoldFellow® online gold
buyers can only pay for, insure and track packages for which we issue FedEx®
air bills.
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My Account
I forgot my password. Can you send it to me?
For security purposes, your password is encrypted. But, we can issue you a new password
to use instead. Click on "Customer Login" and you will see the words,
"Password Help?" beneath the login box. Click and follow the instructions
to receive a new 4-character, case-sensitive password.
What is GoldView™?
GoldView™ was created with you in mind. We believe you have a right
to know the value of your unwanted gold, silver and platinum jewelry before we issue
cash payment. We also realize that sometimes you need your payment fast. GoldView™
gives you 24 hours after we notify you to see your cash for gold jewelry settlement,
accept it and expedite your payment, or decline. The faster you accept, the faster
your payment gets processed. If we don't hear from you within 24 hours, we'll process
your payment by the method you selected on your GoldFellow® "Get
Started" form. But, we want you to have the opportunity to see the cash value
of your gold if you choose to.
How does GoldView™ work?
Click "Customer Log In" or the GoldView™ button in the
upper right-hand corner of your screen. Use your email address and the password
you created when you opened your customer account, to log on. By clicking the "See
My Settlement" button, you will see your itemized settlement. Clicking, "accept,"
will speed your payment. If you decline, we will begin processing the return of
your items. You can also change your payment method at this time.
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Payment
How does GoldFellow® calculate the cash value of my gold jewelry?
GoldFellow® calculates the cash value of your gold jewelry primarily
based on these factors:
- The price of gold as quoted by the London afternoon fixing on the day of settlement.
- The karat content of your gold which is a percentage of 24 karat:10kt is 41.6%;
14kt is 58.3%; 18kt is 75% gold.
- The actual weight of your gold jewelry items.
How will I be paid?
You can choose to be paid by company check, by wire transfer into your bank or brokerage
account, or eCheck to your PayPal™ account.
Now I know where to sell gold, can I also find out how much I'm going to be paid
before you pay me?
Yes, GoldFellow® created GoldView™ so you can see
your cash for gold settlement in advance. We'll contact you by email or telephone
to let you know your settlement is ready. You have 24 hours to log onto GoldView™
and see your cash settlement. Our policy is to issue cash for gold payments within
24 hours of processing so if we don't hear from you, after 24 hours we will process
your payment.
What if I'm unable to access the internet? Will I still get paid within 24 hours?
Yes. Our policy is to issue cash for gold payment according to the payment method
you selected within 24 hours of processing your gold jewelry package.
What if I'm unhappy with the amount of my cash for gold settlement?
If you selected to be paid by company check, you will have 10 days from the date
on the check to notify us by email or telephone that you wish to decline the settlement
and return the check. When your un-cashed check is timely received, we will return
your items. GoldFellow® will ship your items back to you via the
FedEx® shipping method of our choosing, but will only insure the
package for the cash value of your settlement. If you selected to be paid by wire
transfer or PayPal™, you agree to the terms and conditions of immediate
payment which includes a waiver of a return period. That is why we created GoldView™.
By logging onto GoldView™ within 24 hours of notification, you
can decline your cash for gold settlement if you're unhappy. But, after 24 hours,
if you have not logged on to accept or decline your settlement (or done so by telephone
during regular office hours) we will issue your wire transfer or PayPal™
payment, the transaction will be complete and your unwanted gold jewelry items will
be destroyed.
Can I change my payment method?
You can change your payment method when you view your cash for gold settlement in
GoldView™ within 24 hours of notification.
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Selling My Jewelry
What can I send?
Send any scrap gold, silver or platinum items you no longer want. We do not buy
costume jewelry or gold-filled or gold-plated items. Please note: Do not send items
of deep sentimental value as once the transaction is completed, the items will be
destroyed. See what we buy.
Do I need to do anything to my gold jewelry before sending it?
There is no need to clean, fix or sort your old jewelry.
How much gold jewelry and other items can I
send?
We will purchase any amount of gold, silver or platinum jewelry you wish to sell.
If you believe your items are valued at over $1,000, please call for special insurance
and shipping arrangements. Please note: GoldFellow® is Patriot Act
compliant. Certain transactions may be subject to additional federal reporting and
recordkeeping requirements.
Do I need to weigh my gold jewelry before I send it?
No. GoldFellow® gold buyers will accurately weigh your gold jewelry
items on an electronic scale and you'll be able to see the weight online using our
exclusive GoldView™.
What if some of the items I send do not test to be gold, silver or platinum?
Items which do not test to be gold, silver or platinum are considered of no-value.
GoldFellow's® policy is to return items of no-value to the customer
via First Class mail.
Do you buy diamonds?
We purchase diamonds that are ¼ carat or larger. We do not purchase diamonds
under ¼ carat or any other gemstones.
Can you remove and return my gemstones?
We are happy to remove and return any prong-set stones larger than 2.0 millimeters.
We cannot remove pavé, chips, baguettes or bezel or channel set stones. You
must indicate your request for stone removal on your packing slip.
Is there a charge for gemstone removal?
We will gladly remove stones at no charge. But to ensure their safe return to you,
stones are returned via FedEx® Home Delivery with a signature required.
There is a $10 shipping charge deducted from your settlement for this service. Your
package is insured for up to $100. Please note FedEx® cannot deliver
to a PO Box, so be sure to provide a physical address.
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Gold Facts
How can I tell if my items are gold?
The simplest way is to read the karat markings on each piece. Any one of these indicates
that your jewelry is gold:
- For 10 karat- 10k, 10kt, 416
- For 14 karat- 14k, 14kt, 585
- For 18 karat- 18k, 18kt, 750
- For Platinum- 950PT, Platinum, 950PT 10%IR
- For Silver - STERLING, 925, SILVER
- 1/10 GF refers to gold filled and is not solid gold. Please do not send anything
marked in this manner.
- Vermeil refers to gold plated on Sterling Silver and will be valued as silver.
How much gold jewelry equals an ounce of gold?
It takes 2.400 ounces of 10K, 1.714 ounces of 14K, 1.333 ounces of 18K or 1.091
ounces of 22K gold jewelry to equal one ounce of pure gold.
See chart.
Why should I sell my scrap or unwanted gold today?
There has never been a better time to sell unwanted or broken gold jewelry. Gold
prices are at an all time high.
What happens after I sell my scrap gold and have been paid?
Once your check is cashed or electronic payment is issued, your gold jewelry will
be melted. Then the precious metals will be reclaimed, refined and recycled.
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Trust
How do I know GoldFellow® is safe?
We pride ourselves on our reputation as a leader for over 30 years in the gold jewelry
business. As part of our goal for transparency and our pledge of trustworthiness,
we make a video of your gold jewelry package and its contents while being opened.
Should there be any question regarding the accuracy of its contents you may request
a copy of the video and we will review it with you.
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