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| How do I ship my jewelry to you? |
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| First complete the GoldFellow™ Get Started form Click here. Within minutes, you will be able to print a pre-paid FedEx® air bill, a packing slip and shipping instructions.
Then, simply place your items and packing slip inside any envelope or sealable-type plastic bag and seal it to prevent small items from becoming lost.
Take your package to FedEx Kinko’s® or any other FedEx® shipping location. Click here to locate your nearest FedEx® location.
Place the envelope or bag containing your items and completed packing slip inside a FedEx® envelope. FedEx® envelopes are available at all FedEx® locations.
Affix the FedEx® air bill to the FedEx® shipping envelope and hand it to the shipping clerk or drop it in the FedEx® pick-up bin. |
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| Does it cost me anything to send you my jewelry? |
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| All FedEx® Express Saver shipping charges are paid by GoldFellow™ if we issue the shipping label. If you’re in a hurry to receive your cash, FedEx® Standard Overnight shipping is available and charges will be deducted from your settlement. |
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| I’m not in a hurry. Can you send me everything I need by mail? |
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| Of course we can. Just select, “Mail me a FREE GoldFellow™ Track-Pak,” on the GoldFellow™ Get Started form. We’ll mail you everything you need to ship us your valuables. |
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| What if I’m not ready to send my jewelry right now? |
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| You’re under no obligation. If you decide not to send your valuables right away, your FedEx® air bill is good for 10 days. So, feel free to keep searching through your home for more unwanted gold, silver and platinum. |
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| How will I know if GoldFellow™ received my package? |
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Using your email address and password, you can log onto GoldView™ at
www.goldfellow.com/goldview to track your package. Or, using your FedEx® tracking number, you can also track your package at www.fedex.com - or - by calling 1-800 GOFEDEX.
GoldFellow™ will send you an email to let you know your package has arrived. |
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| Can I send my gold by mail or another carrier? |
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Yes. Simply complete the GoldFellow™ Get Started form and click the ”Print a Track-Pak” button. Then, select the “Ship it Myself” option under shipping choices. Once you select your payment option and submit, you will be able to print a packing slip, generic shipping label and instructions from your computer. If you choose to use the U.S. Postal Service, UPS, DHL or other courier, we strongly recommend you insure your package for its full value and arrange for tracking. GoldFellow™ can only pay for, insure and track packages for which we issue FedEx® air bills. |
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| GOLDFELLOW™ |
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| Why use GoldFellow™? |
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| GoldFellow’s™ goal is to pay top dollar for your precious metals - and pay you fast. We can even deliver your payment within 48 hours depending on the shipping and payment methods you choose. |
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| PAYMENT |
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| How does GoldFellow™ calculate the value of my gold jewelry? |
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GoldFellow™ calculates the value of your gold jewelry primarily based on these factors:
• The price of gold as quoted by the London afternoon fixing on the day of settlement.
• The karat content of your gold which is a percentage of 24 karat:10kt is 41.6%; 14kt is 58.3%; 18kt is 75% gold.
• The actual weight of your gold items. |
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| How will I be paid? |
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You can choose to be paid by company check, by wire transfer into your bank or brokerage account, or eCheck to your PayPal™ account.
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| Can I find out how much I’m going to be paid before you pay me? |
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Yes, GoldFellow™ created GoldView™ so you can see your settlement in advance. We’ll contact you by email or telephone to let you know your settlement is ready. You have 24 hours to log onto GoldView™ and see your settlement.
Our policy is to issue payments within 24 hours of processing so if we don’t hear from you, after 24 hours we will process your payment. |
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| What if I’m unable to access the internet? Will I still get paid within 24 hours? |
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Yes. Our policy is to issue payment according to the payment method you selected within 24 hours of processing.
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| What if I’m unhappy with the amount of my settlement? |
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If you selected to be paid by company check, you will have 10 days from the date on the check to notify us by email or telephone that you wish to decline the settlement and return the check. When your un-cashed check is timely received, we will return your items. GoldFellow™ will ship your items back to you via the FedEx® shipping method of our choosing, but will only insure the package for the value of your settlement.
If you selected to be paid by wire transfer or PayPal™, you agree to the terms and conditions of immediate payment which includes a waiver of a return period.
That is why we created GoldView™.
By logging onto GoldView™ within 24 hours of notification, you can decline your settlement if you’re unhappy. But, after 24 hours, if you have not logged on to accept or decline your settlement (or done so by telephone during regular office hours) we will issue your wire transfer or PayPal™ payment, the transaction will be complete and your unwanted items will be destroyed. |
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| Can I change my payment method? |
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| You can change your payment method when you view your settlement in GoldView™ within 24 hours of notification. |
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| SELLING MY JEWELRY |
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| What can I send? |
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| Send any gold, silver or platinum items you no longer want.We do not buy costume jewelry or gold-filled or gold-plated items. Please note: Do not send items of deep sentimental value as once the transaction is completed, the items will be destroyed. Click here to see what we buy. |
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| Do I need to do anything to my jewelry before sending it? |
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| There is no need to clean, fix or sort your jewelry. |
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| How much jewelry and other items can I send? |
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We will purchase any amount of gold, silver or platinum you wish to sell. If you believe your items are valued at over $1,000, please call for special insurance and shipping arrangements.
Please note: GoldFellow™ is Patriot Act compliant. Certain transactions may be subject to additional federal reporting and recordkeeping requirements. |
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| Do I need to weigh my gold before I send it? |
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| No. GoldFellow™ will accurately weigh your items on an electronic scale and you’ll be able to see the weight online using our exclusive GoldView™. |
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| What if some of the items I send do not test to be gold, silver or platinum? |
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| Items which do not test to be gold, silver or platinum are considered of no-value. GoldFellow’s™ policy is to return items no-value to the customer via First Class mail. |
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| GOLD FACTS |
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| How can I tell if my items are gold? |
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The simplest way is to read the karat markings on each piece. Any one of these indicates that your jewelry is gold:
For 10 karat- 10k, 10kt, 416
For 14 karat- 14k, 14kt, 585
For 18 karat- 18k, 18kt, 750
For Platinum- 950PT, Platinum, 950PT 10%IR
For Silver - STERLING, 925, SILVER
1/10 GF refers to gold filled and is not solid gold. Please do not send anything marked in this manner.
Vermeil refers to gold plated on Sterling Silver and will be valued as silver. |
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| How much gold jewelry equals an ounce of gold? |
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| It takes 2.400 ounces of 10K, 1.714 ounces of 14K, 1.333 ounces of 18K or 1.091 ounces of 22K gold jewelry to equal one ounce of pure gold.Click here to see chart. |
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| Why should I sell my gold today? |
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| There has never been a better time to get rid of unwanted or broken gold jewelry. Gold prices are at an all time high. |
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| What happens to my gold after I’ve been paid? |
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| Once your check is cashed or electronic payment is issued, your gold will be melted. Then the precious metals will be reclaimed, refined and recycled. |
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| TRUST |
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| How do I know GoldFellow™ is safe? |
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We pride ourselves on our reputation spanning 30 years in the gold jewelry business. As part of our goal for transparency and our pledge of trustworthiness, we make a video of your package and its contents while being opened. Should there be any question regarding the accuracy of its contents you may request a copy of the video and we will review it with you. |
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| What is GoldView™? |
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GoldView™ was created with you in mind. We believe you have a right to know the value of your unwanted gold, silver and platinum before we issue payment. We also realize that sometimes you need your payment fast.
GoldView™ gives you 24 hours after we notify you to see your settlement, accept it and expedite your payment, or decline. The faster you accept, the faster your payment gets processed. If we don’t hear from you within 24 hours, we’ll process your payment by the method you selected on your GoldFellow™ CashExpress form. But, we want you to have the opportunity to see your value if you choose to. |
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| How does GoldView™ work? |
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Click “Customer Log In” or the GoldView™ button in the upper right-hand corner of your screen. Use your email address and the password you created when you opened your customer account, to log on. By clicking the “See My Settlement” button, you will see your itemized settlement. Clicking, “accept,” will speed your payment. If you decline, we will begin processing the return of your items. You can also change your payment method at this time. |
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